Truxup — detailed use cases
Truxup is a cloud transportation management platform designed to connect shippers, carriers, brokers, and drivers through shared workflows, real-time visibility, and automation.
Who it serves
Core users and why it matters
A TMS only works when each role has the right screens, permissions, and automation.
Shippers
Tender loads, track status, manage appointments, and share visibility with customers.
Carriers
Manage capacity, dispatch drivers, handle documents, and settle payments.
Brokers / 3PL
Quote, book, dispatch, and manage exceptions with a clear margin view.
Use cases
Scenarios teams run daily
Each use case includes the goal, workflow steps, outputs, and KPIs you can track post-launch.
Quote → book → dispatch in one flow
Who: Freight broker ops team
Reduce time from customer request to scheduled pickup while keeping margins visible.
Typical workflow
- Receive shipment request (email/form/API) and normalize the order details
- Auto-suggest lanes, equipment, and target rate based on history
- Generate quote + send to customer for approval
- On acceptance, convert to load and assign dispatcher
- Select carrier/driver, confirm, and publish pickup/drop instructions
Outputs
- Booked load with confirmed carrier
- Standardized pickup/drop instructions
- Audit trail of rate and approvals
KPIs to track
Real-time customer visibility portal
Who: Shipper customer service + end customers
Give customers self-serve shipment status so support teams handle exceptions, not status checks.
Typical workflow
- Customer logs into a branded dashboard
- Track shipments by PO/BOL/load ID
- View milestone timeline (scheduled, in transit, arrived, delivered)
- Subscribe to proactive alerts for delays or missed appointments
Outputs
- Live shipment status shared securely
- Proactive notifications and fewer inbound calls
KPIs to track
Driver app + dispatch execution
Who: Carrier dispatch + drivers
Reduce miscommunication, improve compliance, and capture proof-of-delivery faster.
Typical workflow
- Driver receives load details on mobile
- One-tap status updates (arrived, loaded, departed, delivered)
- Upload photos/documents for POD and exceptions
- Push turn-by-turn location updates when enabled
Outputs
- Reliable milestone events
- POD captured and attached to the load
- Exception evidence (photos, notes)
KPIs to track
Native EDI + partner integrations
Who: Enterprise shipper IT + logistics
Automate order intake and status updates across partner systems.
Typical workflow
- Inbound EDI receives tenders/orders and validates required fields
- Outbound EDI sends accept/decline, status events, and invoicing signals
- Integrations sync customers, carriers, and reference data
Outputs
- Fewer manual re-keys
- Cleaner data consistency
- Faster partner response cycles
KPIs to track
Accounting, payments, and settlement
Who: Back office + finance
Shorten cash cycle by aligning delivery, documents, and payment approvals.
Typical workflow
- Match POD and accessorials to the load
- Generate invoice and send via preferred channel
- Track customer payment and reconcile
- Create carrier settlement and payment status
Outputs
- Invoice package (documents + notes)
- Carrier settlement records
- Payment audit trail
KPIs to track
Asset and equipment utilization
Who: Carrier fleet manager
Keep tractors/trailers utilized and reduce downtime using a unified view of assets and loads.
Typical workflow
- Track asset status (available, assigned, maintenance)
- Assign equipment to loads based on type and location
- Review utilization and maintenance schedule impacts
Outputs
- Clear equipment assignment
- Maintenance-aware planning
- Utilization reporting
KPIs to track
Exception management + proactive alerts
Who: Operations lead
Detect issues early and standardize how teams resolve them.
Typical workflow
- Define alert rules (late pickup, geo-fence breach, no check-in)
- Route exceptions to the right queue/team
- Track resolution steps and customer comms
- Close with root-cause tagging for continuous improvement
Outputs
- Consistent exception handling
- Operational learning via reason codes
- Customer communications log
KPIs to track
Analytics + lane profitability
Who: Leadership + pricing
Make pricing and capacity decisions using lane-level performance and margin insights.
Typical workflow
- Aggregate load data (rates, accessorials, on-time)
- Segment by customer, lane, mode, and carrier
- Identify margin outliers and service risks
- Adjust pricing, carrier strategy, and operating playbooks
Outputs
- Lane scorecards
- Margin and service dashboards
- Action list for pricing/capacity
KPIs to track
Implementation notes (what teams usually need)
- Role-based access control across shipper/carrier/broker users
- Event model for milestones + auditable status history
- Integration layer (EDI, APIs, webhooks) with monitoring and retries
- Dashboards for service (OTD/OTP) and finance (margin/DSO)